The dearth of employees is the main cause of customers' suffering. On one of my trips to Bluebonnet, two people worked the service counter (out of a possible six) while close to forty beleaguered customers waited. A few of them were nearing the point of tearing their clothes, scraping themselves with packaging-tape dispensers, and cursing the day they were born. (On more than one occasion I've feared I'd living out my remaining days waiting to send a piece of certified mail.) I thought, "Why aren't there more employees? Are they at lunch (odd for 2:30 in the afternoon)? Are they taking a team-building smoke break? " Now I'm convinced missing employees hide in a secret room where they laugh with malicious glee as they watch customers waste away their day.
So, since the problem stems from an employee shortage, the post office would naturally just hire more clerks, right? If you think for a moment the answer is "yes," then you obviously don't grasp the sadistic nature of the office's supervisors. Two years ago, rather than hiring additional people to work the counter (or just dragging the existing ones from the secret room), they hired a lady to be a greeter of sorts. From what I could gather, her job was to make small talk with people in line and offer false assurance their families wouldn't need to file a missing person report. She only worked there for a few months. I suppose the supervisor thought her salary was a waste of money, or perhaps she was ripped to shreads by an angry mob of customers who were in no mood for her perkiness.
Bluebonnet has tried a few other stop gap solutions over the past few years, but all have failed to mitigate the hassles. I'm considering just delivering my mail in person from now on, even if it entails reviving the Pony Express. So I'd face fatigue, inclimate weather, and possible robbery-- that still beats Bluebonnet.